Re: Never again will I buy Alienware/dell products
If it makes you feel any better, they dont care about customers that have a warranty any more than those who do not. BIOS update bricked my two hour old machine, on the first day of having it, and tech support says it will be a week to two weeks before i can get help. Mind you, i paid for three years next business day support. So, warranty or no warranty, once they have your money, they dont care.