1 Copper

Re: Never again will I buy Alienware/dell products

Thanks for posting this.  I was going to replace my Alienware M17X-R3 with something newer that could run VR and stupidly was considering another Alienware. So I thought I'd check out the forums to see if things have improved since I bought one.  Your post reminded me of all the hassle from customer service that I received on my laptop when it started doing exactly the same thing (overheating/locking up even with a cooling pad), and I swore I'd never buy another Alienware computer.