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Alienware 15 R2 New AC Adapter will not charge laptop

I recently bought a new Adapter since I broke the plug on the original one. I had chatted with a Dell tech support person and they recommended this adapter. However when I got it, and plugged the new adapter in, it's saying that it's plugged in and not charging. Also when I reboot my system, I get a message on start up that I'm using an unknown adapter. Is it still the wrong adapter even tho it clearly says it will work for my system?

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