Nightbringer
1 Copper

Hi, I need help with my Alienware 17r4 keyboard

Hello, I have an Alienware 17R4 laptop(2017 version). Recently I found out that 3 keys on my keyboard are not function. They are: `; F3; F12. I believe the problem is related to window or Alienware command center because when I used a USB to boot with win 10 mini and win 7 mini all 3 keys functioned correctly. So I want to know if anyone has experience the same problem and should I reset my window 10 to fix this. Tks!!
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Moderator
Moderator

Re: Hi, I need help with my Alienware 17r4 keyboard

Hi @Nightbringer,

Make sure the BIOS is up to date.

Also, is there a way you can try an external keyboard and let us know if the same happens?

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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
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Nightbringer
1 Copper

Re: Hi, I need help with my Alienware 17r4 keyboard

Thank you. I have already updated my BIOS and OSD driver and none of them work. With the external keyboard, it works well but the keys itself is not broken because when I used USB to boot with Window 10 Mini they work fine. I believe it was some window 10 updates that conflict with Alienware keyboard that causing it. The F3 key function is to mute the sound and it kind of annoying when it is not working. When I used Window 10 Mini to boot the system, it worked fine. When I switched to normal Window 10, it worked too but if I restart the computer then it is again not working. That why I believe the keys are not broken, it is the problem of software. 

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Re: Hi, I need help with my Alienware 17r4 keyboard

Hi, 

Thanks for confirming this. We have not heard of a Windows update causing this type of issue, but if the problem started recently, you could try a system restore to confirm if it fixes the issue. Check this link to view the steps on performing a system restore. 

Alienware Arena

Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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AbeMey
1 Copper

Re: Hi, I need help with my Alienware 17r4 keyboard

hey mine also not working

model - alienware 17 r4

f3 -mute button 

f12 -alien fx

 

pleasee help tq

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MotorDonkey
2 Iron

Re: Hi, I need help with my Alienware 17r4 keyboard

You might try re-installing OSD application and OSD kit.

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Aman151
1 Copper

Re: Hi, I need help with my Alienware 17r4 keyboard

hyee, i also facing  same problem and  already reset 3 times and still not working... 

unfunction keys “~” , “f3-mute” “f12 -alienfx” and “pageUp”

please help 

model alienware 17 r4

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