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Hi, I need help with my Alienware 17r4 keyboard

Hello, I have an Alienware 17R4 laptop(2017 version). Recently I found out that 3 keys on my keyboard are not function. They are: `; F3; F12. I believe the problem is related to window or Alienware command center because when I used a USB to boot with win 10 mini and win 7 mini all 3 keys functioned correctly. So I want to know if anyone has experience the same problem and should I reset my window 10 to fix this. Tks!!
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