Moderator
Moderator

RE: Order Cancel and Reorder postponed

Hi Thantmyo,

Thank you for posting  your comments on the Dell Community Forum Customer Care Board. I sincerely regret we were unable to fulfill your order as placed and you were not notified of the cancellation.

Usually, a system or product will ship on or before its estimated shipping date. Occasionally, however, vendor-related issues may delay the manufacture and subsequent shipment of an order. Please understand that in such situations, the order cannot be completed until the necessary parts are available. If we are unable to fulfill an order as configured, we MUST cancel the order and place a new order with the correct parts configuration.

I was especially concerned to read that a Dell representative provided you with anything less than the most courteous and professional service.  Clearly, any degree of rudeness on the part of our representatives is completely unacceptable.  If you would like to replace the order, please contact our Sales Specialists for assistance at 1-800-289-3355 Monday to Sunday from 8am to 9pm CST. You can also contact our Sales Specialists by doing a Live Chat.  Live Chat is available Monday to Sunday from 8am to 11pm CST; Or email them at CSS_Chat_car@dell.com.

If you are still in need of assistance, please reply to my email and provide the requested information so I may access your account records.

Thanks,
Lorna


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