Re: 30 year relationship with Dell ended today
Yes, you do need more than a 32GB to upgrade windows. I have a 11.6" from a different manufacture with version 1703, unable to upgrade to ver 1809. I just leave it there and the updates are for 1709. That was a huge issue, when everyone was selling the 11.6" with 32GB. I never thought about it at the time, a year ago, either. I never tried doing the external HD for WIN upgrade, as only used for email, surfing, cloud, but still was disappointing. I think the message was, I am 2GB short of accepting the upgrade. I checked everything to make sure I had cleared all available space.
That is another thing, when DELL returned less the 32HD. They probably didn't have a spare HD, or just didn't prefer to make the customer happy in any some shape or form. I guess they can carry the big stick and DELL is always right. I don't blame you for being upset with the events. Sorry to here of your shortfall.
Inspiron 7572 15\8th Gen\i5\8GB Ram\256GB SS\Nvidia MX150 4GB\InfinityEdge Display 
Inspiron 3542 15\4th Gen\ i3\4GB Ram\500GB\DVD 
Three 11.6" Tablets [Toshiba, 2 ACERS]
*Volunteer @ Rock County YWCA Women's Domestic Violence Shelter w Children & Court Appointed Special Advocate[CASA]