04-13-2019 03:11 PM
Re: 30 year relationship with Dell ended today
Thanks for that input. Turns out that there is a 32 gb drive on the mother board that the Dell technician failed to format and install an OS before returning it to me. Dell authorized a third party technician to do an onsite repair. He formatted the drive and installed WIN 10. Dell tech support would not admit their error and were not responsive with help to complete the required updates. When I asked for a different service rep that could talk to me during my available hours my request was denied and i was told they would close the service ticket unless I replied promptly. GOODBYE DELL.