Anonymous
Not applicable

Re: Empty optical drive ejects randomly (every 2-15 mins)

Sounds like you might need a replacement drive. I would contact tech support and let them know all the steps you have tried.
0 Kudos

Re: Empty optical drive ejects randomly (every 2-15 mins)

first try upgrading the firmware on the drive. this is different than the drivers or the bios version. if that does not work, try this and let me know... i have heard of this on some older laptops... it is worth a shot in the dark. try both separately so we know what worked....

 

--Restore Setup Defaults
Follow the appropriate steps below for your system:
1. Restart your computer.
2. At the first text on the screen or immediately after the Dell logo appears,
press the <F2> key every three seconds until the message Entering Setup appears.
3. When the System Setup screen appears, press <Alt> + <F> keys at the same
time to resotre the defaults. (DO THIS AT YOUR OWN RISK, IF YOU HAVE A CUSTOMIZED BIOS, MAY HAVE TO GO THROUGH IT AGIAN - not a big deal)
4. Press the <Esc> key.
5. Press the <Enter> key to save changes and exit.
Your computer restarts.
****************************************

--check if the drive ejects in bios.

To enter into Bios please perform the following.

Restart the system.
Keep tapping the F2 as soon as you see the initial dell logo key to Enters
System Setup menu (i.e. the bios screen)


2.Press the eject button on the front of the CD drive.

3. Restart and try it out.
0 Kudos
Squeakygoose
1 Copper

Re: Empty optical drive ejects randomly (every 2-15 mins)

Ok, I reset the bios and I still get the same behavior. Actually, I'm now getting eject attempts when I boot from cold (not just hibernate.) I also got eject attempts while still in bios so I think that it eliminates the O/S and is strictly a hardware/firmware issue.
0 Kudos
Freehb
1 Copper

Re: Empty optical drive ejects randomly (every 2-15 mins)

I finally got this solved, after too many phone calls, and too many visits from Dell's contracted repair company.

In the end, the issue was in the board that controls the DVD drive. We ended up getting one shipped from Dell, taking apart the laptop, and replacing it. 

The board I'm talking about is the one right under the glowing eject button, etc. above the keyboard to the right. We had a faulty board, that was sending the eject command repeatedly. 

 

Hope this helps people!

 

0 Kudos
Anonymous
Not applicable

Re: Empty optical drive ejects randomly (every 2-15 mins)

Thanks for posting that, Freehb. Looks like if normal troubleshooting fails to resolve the problem, tech support will replace your center hinge cover.
0 Kudos
Squeakygoose
1 Copper

Re: Empty optical drive ejects randomly (every 2-15 mins)

Ok, that makes me feel better, I spoke to Dell this morning and they are also replacing my "hinge cover." I'll let you know if it resolves the issue for me too. Hopefully this helps others with the same issue.
0 Kudos
Anonymous
Not applicable

Re: Empty optical drive ejects randomly (every 2-15 mins)

To summarize...

 

If you are experiencing issues with constant or random ejects of the optical drive, the most likely culprit is the Center Control Cover. It is the plastic strip above the keyboard with all the capacitive touch buttons. If the BIOS update and control cover fail to correct the issue, it may indeed be a problem with the drive itself. The control cover is customer replaceable following the directions in the field service manual. You should be able to contact tech support via chat, email or phone in your region to have a control cover overnighted to you.
0 Kudos
Squeakygoose
1 Copper

Re: Empty optical drive ejects randomly (every 2-15 mins)

Ok, that didn't work. A technician was out on Friday to replace the hinge cover (with the buttons on it) but the problem still existed. Spoke to Dell again and they sent a second technician out to replace the DVD drive yesterday. I came in to work this morning and got the stuck light and another 6 ejects when I turned it on... bummer.

0 Kudos
fixerupper1
1 Copper

Re: Empty optical drive ejects randomly (every 2-15 mins)

A customer brought their DELL Studio 1535 in for a couple of problems, one of which was the CD eject problem referred to in this discussion. After fishing around online and trying all the software-related fixes (BIOS update, appropriate optical drive Firmware update), I removed the Center Console cover (or Media Center panel) and looked at the underside of it. I discovered that the flat, 10-pin cable had been folded in such a way that the fold nearest to the connector on the underside of the panel was too close to the connector, and pressure from pushing on the panel from above had compromised (or traumatized) the ribbon cable and the insulation (plastic covering of the cable) had been cut, exposing the wire in the cable. Since these units are probably assembled pretty much the same, your problem may be caused by the same cable-trauma. What I did to fix it was I took my spudger (nylon probe tool, in my case made by Menda) and used it to smooth out the cut area from the other side of the cable, directly behind where the cut was. I just laid it over on the smooth plastic underside of the panel and stroked it a few times with the flat end of the spudger, which apparently was enough, in my case, to fix the problem.

However, if your cable won't play ball, you will need (for DELL Studio 1535 and related DELLs) a Tennrich AWM 20624 80C VW-1 10-pin ribbon cable, about 5.5" to 6" long. I found some new ones on eBay. See the DELL support site for your service manual (enter your service tag for best results. An easy fix for a vexing problem.

0 Kudos
7- Gold

Re: Empty optical drive ejects randomly (every 2-15 mins)

Hi Fixerupper1,

Good job. A poorly seated cable is usually the cause of this problem. Thanks for posting.

0 Kudos