Re: blu ray BH20N SATA HH 6X BD-RE
Follow below steps which can resolve the issue:
Close any DVD or Burning Software. These programs may be attempting to use the drive, which keeps Windows from accessing the disc. Programs to look for include:
- Roxio family of products
- Power DVD
- Media Direct
- Windows Media Player
- Nero Burning ROM
Run Microsoft fixit on the computer for Blu-ray drive.
Also, update Blu-ray drive firmware on the computer.
Awaiting your response!