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RE: DVD-ROM Drive recognizes CDs but not DVDs

A spec of dust is blocking the DVD laser or the DVD laser has failed. Try a lens cleaning CD to see if it resolves your issues otherwise likely the DVD laser has failed and the drive needs replaced:

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads

#IDoNotWorkFor Dell
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