Disk firmwire out of date

Hello

This morning from Dell EQL SAN headquarters I am seeing something like this on multiple drives and on multiple chasis. No udpates done recently. Any idea why we are seeing this?

 

Thanks

Paras.


Critical 3.7 07/17/2018 18:17 1 d 21 hr 34 m. Active Critical: Disk firmware on drive 0 for member saneq2 is out of date, please contact your support provider. Important disk support information: Model Number-LB406M , Firmware Revision-E338, and Serial Number-40569332

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jordanl17
1 Nickel

Re: Disk firmwire out of date

I'm getting the exact same thing, started a few days ago. What's strange is the firmware update java tool won't let me update the drives firmware, it says Up-to-date. ??!! I'm excited to see a response.

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dwilliam62
3 Silver

Re: Disk firmwire out of date

Hello,

 There's a new drive firmware update kit either on the website or very soon will be.  That I suspect will resolve the error.

 Regards,

Don

 

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jordanl17
1 Nickel

Re: Disk firmwire out of date

Ok, cool.  I see ver 12 from only a few days ago.  Also, what's strange is that the upgrade tool thinks the drive firmware is up to date. So it won't let me attempt to update.

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dwilliam62
3 Silver

Re: Disk firmwire out of date

Hello,

 A new upgrade tool will be released but in the mean time you can install the updated drive firmware kit manually to get rid of the alerts.

 Regards,

Don

 

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jordanl17
1 Nickel

Re: Disk firmwire out of date

Ok thanks for the info.  I've only recently used the upgrade tool for the first time.  It downloaded from the Equallogic's web interface.  How will I get the updated updater?

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dwilliam62
3 Silver

Re: Disk firmwire out of date

Hello,

 It will be posted to the website. Typically 2-4 weeks after a release.

 Updating drive firmware manually is also quite easy and fast.

 Regards,

Don

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Re: Disk firmwire out of date

Updated the drives firmware from eqlsupport.com and the critical warning is gone.

 

Thanks

Paras

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jordanl17
1 Nickel

Re: Disk firmwire out of date

I guess I can manually update.  I'm trying to use the java based updater and it has a green check for the drives firmware version, so it won't let me update.

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dwilliam62
3 Silver

Re: Disk firmwire out of date

Hello,

 Since it's a Standalone app, it has to be updated for every release of EQL and Drive firmware.

 manual update is very simple.  Transfer the kit to the array.  At CLI.  Type 'update'   Follow the prompts.

It will check to see if any updates are needed, if not it will exit and delete the file.

 Regards,

Don

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