You make it sound so easy!! NEVER goes as described.......

I dont know what the issue is, but I CANNOT get any help from this site!!  Tried, and contacting Dell doesn't work either.  I'm not stupid.  I know how to follow step-by-step directions, but when they don't  produce "said" results.......I am tired of this.  I would just like THE EXACT LINKS I NEED TO FINISH!!!  The days are numbered I want this resolved BEFORE the July 29th deadline PLEASE!!!  Thank you!! 

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