gary125
1 Copper

No help from tech support

I have been getting screens, such as the one attached on several occasions. When I call tech support we have to go through all the tests and nothing shows. The tech has me do a few things and he even takes control of the computer and does some things. Of course, immediately thereafter everything seems to be working fine but eventually I get this screen.  This morning, 08/10/17 the computer gave me the screen I have attached, I sent the technician the picture of the screen and he sends me this response

"Thank you for contacting Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system.   


Please contact Dell Technical Support any time at 1800-624-9896 for quick resolution

Service Request Number <Service request number removed>

 

Please contact Dell Technical Support any time at 1800-624-9896

please have your service tag or express service code ready. You could also resolve your issues by logging onto our support site www.support.dell.com for basic troubleshooting assistance and information related to order status, driver downloads and queries regarding your Dell system.

Please allow our representative to contact you within 48 to 72 hours.

Your satisfaction is very important to us. Thank you for choosing Dell."

I think my hard drive or worse, my computer is failing.  I have warranty until 01/19.  What can I do? If I keep calling nothing seems to get fixed.

0 Kudos