7 Plutonium

RE: No help from tech support

Remove your service request number because it may allow a scammer to access your personal info.

Always include exact PC model and version of Windows in your posts.

It's possible (1) the hard drive failed, (2)  BIOS is mis-configured, or (3) the boot sequence is incorrect.

For starters, you can power off and unplug the PC. Press/hold power button for ~15 sec. Open the case and find the cable that goes from the SATA0 connector on the motherboard (possibly a blue motherboard connector) to the hard drive. Carefully reseat the cable at both ends. Then check the power cable connection from the power supply to that same hard drive. Close up and see if it boots now.

And obviously, if it's under warranty you have to get tech support to assist. You can call them again if they haven't responded. Give whoever answers your Request number and your Service Tag. They should be able to help you.

Ron

   Forum Member since 2004
   I am not a Dell employee

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