kevin_maher
1 Copper

Network drivers for Inspiron 620 say wrong OS (Win 7 but running Win 10)

Hi there

Recently I discovered my Inspiron 620, which was running Win 7 OOTB and in the last couple of years has been upgraded to Win10, could not detect my wireless network at home, or those in the nearby area, yet my phone and tablet are able to connect to them.

I couldn't see anything immediately obvious, and tried re-installing the network drivers off support.dell.com however they're Windows 7 drivers, and complain that they're not designed for this OS (meaning Windows 10).   Will Dell be producing Win10 compatible drivers soon, and in the meantime is there a workaround so that i can get my computer back on the 'net?

It's not a hardware fault as the computer is able to connect to my wireless network if I run Linux off a USB stick plugged into it.

Any help with this would be greatly appreciated...

Regards

Kevin

0 Kudos
7 Plutonium

RE: Network drivers for Inspiron 620 say wrong OS (Win 7 but running Win 10)

Dell won't be providing Win 10 drivers for the Inspiron 620. System is  too old...

If you open Device Manager, is the WiFi network card entry marked with a ! or X?

After you upgraded to Win 10, did you run the network connection wizard on the 620 to identity your WiFi network and did you enter the (WPA2) network password on the 620 to allow it to connect to the router?

Have you rebooted the router (and modem)?

Do you have the Dell (Atheros) 1502 WiFi card? If none of the above helps, you might try installing this Win 10 driver for the 1502 card. Be sure to manually set a System Restore point first, to be safe. Keep in mind this driver is for an Alienware system and I have no idea if it will work with an Inspiron.

Worse/worse, remove the existing WiFi card and replace it with an inexpensive WiFi card or plug in a USB>WiFi dongle that's compatible with Win 10...

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
kevin_maher
1 Copper

RE: Network drivers for Inspiron 620 say wrong OS (Win 7 but running Win 10)

Hi RoHe

Thanks for that - yes, gave the router a reboot etc, but it didn't help, so I bought an external USB Wi-Fi modem, and that's fixed the problem.

Cheers

Kevin

0 Kudos
7 Plutonium

RE: Network drivers for Inspiron 620 say wrong OS (Win 7 but running Win 10)

You weren't willing to try the Alienware Win 10 driver for your WiFi card that I linked?

At least you were able to get the USB dongle to work...

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos