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RE: Inspiron 3847 Audio not working

I just noticed today that my Calculator is no longer on my system, and nor is my "Settings".  I am now thinking that something is really wrong with my Windows 10.  What is the recommended process for reinstalling a clean version of Windows 10 on my Inspiron 3847?  Norton AntiVirus has a reinstate Windows 10 function.  Should I use that or go a different route.  Thank you in advance for your assistance.

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