7 Plutonium

Re: Keyboard failure

What happens if you boot from Dell Windows Reinstallation CD, or other bootable CD? If keyboard works, you have a software failure. If not, you have motherboard or keyboard failure. Have you tried this keyboard on another PC or another keyboard on this PC?

Power off and disconnect PC from the wall. Press/hold power button for ~15 sec. Open the case and remove the battery from the motherboard. Leave it that way for a couple of hours or even overnight. Reinstall the battery (right-side up!) and see if it will boot with only USB keyboard and mouse, and monitor connected.

And you may need to do a Repair/Reinstall of XP.

8th attempt to post. [:'(]



   Forum Member since 2004
   I am not a Dell employee