01-23-2008 09:27 PM
Re: XPS 420 SATA RAID and drive failing
I agree, Yann. As a Help Desk Director myself, I know the importance of following proper protocol to report a problem. My objective is to contact Dell, get the issue documented and from there, both Dell and I will have concrete documentation as to my troubles. Having that ticket/refernce number is paramount.
My fingers are crossed though. I like the system and all the enhancements I had added at the time of purchase so having to start all over is not my objective. Each of us should be leveraging our warranty coverage as frustrating as that may be at times. But from my experience doing so will pay off in the long run. Let's just hope it's not too long!