Re: Question regarding "MY DELL DOWNLOADS"
You cannot make a copy of your software by downloading. Entering your tag will only allow you to see & download all available drivers, not your installed software. You should have received all the disks necessary to reinstall your programs and operating system. If you didn't get those, contact Dell. Your system is already registered with Dell if you bought the computer from Dell. Your Service Tag is on a sticker on your computer. Make a copy of it and keep it in a safe place. If you bought it elsewhere, you will need to register.
The scanning utility does not work with popup blockers, some firewalls and will only work with Internet Explorer but not with any other browser.