Callumpy
1 Copper

Blackmagic Design Intensity Pro and Dell

Ive read in many places that the Intensity Pro is not compatible with Dell machines, is this true? They don't work with a single Dell machine? I have a XPS 420, could someone please tell me if the Intensity Pro will work on my machine cause I really want one of those cards.

Thanks

Callum

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Davet50
5 Iridium

Re: Blackmagic Design Intensity Pro and Dell

The unit requires a usb 3.0 motherboard in order to work. Since that spec is new few systems have them. Your 420 is only 2.0 spec and according to the specs :

Installation: USB 3.0. Requires an x58 based motherboard with onboard USB 3.0, or a USB 3.0 PCI Express card and an x58 or P55 series motherboard. Does not support USB 2.0 capture and playback. Please check the Support pages to see the full system requirements.

 

 

 

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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Callumpy
1 Copper

Re: Blackmagic Design Intensity Pro and Dell

Thats the intensity shuttle, the Pro is a PCI-e card ๐Ÿ™‚

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Davet50
5 Iridium

Re: Blackmagic Design Intensity Pro and Dell

Those specs are for both units if you look at the layout of the specs HERE

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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Callumpy
1 Copper

Re: Blackmagic Design Intensity Pro and Dell

Under the Intensity Pro it says 

Computer Interface: PCI Express 1 lane, compatible with 1, 4, 8 and 16 lane PCIe slots. 

and my XPS does have them lol, the card shouldnt have anything to do with USB as it has no USB on it

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Davet50
5 Iridium

Re: Blackmagic Design Intensity Pro and Dell

See HERE about half way down right under the recommended motherboards  where it states Dell systems are not supported. I would strongly suspect it would be due to the Dell bios.

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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Callumpy
1 Copper

Re: Blackmagic Design Intensity Pro and Dell

Yeah thats where I read it. The thing is I saw a youtube video where sombody was installing the intensity card into a XPS and it worked perfectly lol. I really dont get it.

Cheers anyways ๐Ÿ™‚

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Davet50
5 Iridium

Re: Blackmagic Design Intensity Pro and Dell

Found that video and it appears to be a 700/710/720 system that the guy was installing it in. Interesting as you say. If you can get a good return policy it might be worth a shot as the 420's came out after the 7xx series and used a similar motherboard.

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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Callumpy
1 Copper

Re: Blackmagic Design Intensity Pro and Dell

Yeah thinking that too, any idea where would be the best place to order, dont want to pay too much though ๐Ÿ™‚

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speedstep
6 Thallium

Re: Blackmagic Design Intensity Pro and Dell

This is not a Dell product.

The E6520 uses the Chipset
Mobile Intelยฎ QM67 Express Chipset  it does not have a native USB 3.0 port on it so Its not going to EVER work.

Ports, Slots & Chassis
Network connector (RJ-45), USB 2.0 (4) โ€“ 1 USB/eSATA combo, Stereo headphone/Microphone combo jack, Memory card reader, 54 mm ExpressCard, 1394, Docking

The Shuttle seems to be for Apple Macbook Pro with Thunderbolt.

Before installing Pocket UltraScope, Intensity Shuttle or UltraStudio Pro, it is essential to check what Renesas USB 3.0 firmware and driver versions are currently installed on your computer. This includes onboard USB 3.0 chipsets and USB 3.0 PCIe add on cards using the Renesas chip. To do this follow the steps in this PDF.

ExpressCards for notebooks are not supported and will not work. The bandwidth they currently support is not suitable for UltraStudio Pro, UltraStudio SDI, Intensity Shuttle, or Pocket UltraScope.

USB 2.0 is not supported. The products will not function. A USB 3.0 port is required. The USB3.0  port CANNOT BE Added by Module or Express card.

Intel X58 series motherboards with onboard USB 3.0 support are required to support Blackmagic Design's USB 3.0 video products. The onboard USB 3.0 support of other motherboards, such as the P55 series, cannot be used.

Listed below are motherboards that have been verified for Intensity Shuttle, UltraStudio Pro and Pocket UltraScope:

  • ASUS P6X58D-Premium
  • ASUS P6X58D-E
  • Gigabyte GA-X58A-UD7
  • Gigabyte GA-X58A-UD5
  • Asus Crosshair IV

Many motherboards have shipped with older firmware and drivers which won't support Blackmagic Design's USB 3.0 products. It is essential to check the firmware and driver versions of your motherboard's USB 3.0 chip by following the procedure in this PDF file.

Notebooks certified for use with UltraStudio Pro and Intensity Shuttle:

  • MSI GE620

Presently there are no certified notebook computers for use with Pocket UltraScope. Testing is being conducted on several new notebook models and the results are expected soon. We will update this support note when we find new notebook models which can be reliably used with Pocket UltraScope. We advise against purchasing notebook computers for use with it until certification testing has been successfully completed.

On the Windows platform, you can use Blackmagic Design's USB 3.0 products with a P55 or X58 series motherboard which has been fitted with a USB 3.0 PCI Express expansion card. USB 3.0 expansion cards are available for around US$30.

The USB 3.0 expansion card should meet the following criteria:

  • x4 lane PCI Express. This card can be fitted in a x4 lane or faster slot in any supported series of motherboard. We recommend the Asus U3S6.
  • x1 lane PCI Express 2.0. This card can be fitted in a x1 lane or faster PCI Express 2.0 slot in any supported series of motherboard. We recommend the Gigabyte GA-USB3 and the Shintaro USB 3.0 PCIe expansion card.

On some motherboards, it may be necessary to enable PCI Express 2.0 for 1 lane PCIe slots in the BIOS to ensure full bandwidth is available to the PCI Express 2.0 slots.

Make sure your USB 3.0 card is installed in a PCIe slot connected to the North Bridge. This will ensure full bandwidth is being provided to your card. If you see the image of your Blackmagic output flashing, this would be a good indication that your USB 3.0 card is not running at full bandwidth.

Many USB 3.0 cards have shipped with older firmware and drivers which won't support Blackmagic Design's USB 3.0 products. It is essential to check the firmware and driver versions of your USB 3.0 card by following the procedure in this PDF.


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