deftoner08
1 Copper

"Issue installing HECI" message upon boot up

Hello,

I am currently getting the following error message on our Dell Optiplex 980 machines at boot up: "Issue installing HECI"

The machine takes about 10-15 minutes to boot up and the fans spin loudly. Eventually the system boots up.

Our Dell Optiplex 980 machines are running Windows 7 32 bit SP1.

-I have tried downloading the INTEL HECI AMT update from Dell's web site but the update says that "the system does not meet the minimum requirements for the update."

-I have downloaded updated Intel Chipset drivers

-I have updated the BIOS

-I have run Dell diagnostics and everything comes up ok.

Any one have an idea of what could be causing this issue and if there are any possible fixes? Thanks.

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