DELL-Alok K
1 Nickel

Re: Dell AIO 942 photo printer

Hi,

Welcome to the community,

please, check the system if it has windows 7 or windows Vista or Windows XP

if you computer has win xp then go to Start>then click on RUN in the list

when the RUN box appears on the screen type the command 'services.msc'

if you are using windows vista or windows 7, then go to start menu and in that menu

you will see a dialog box at the very bottom of the screen, in that  box type services

and click on services that appears on the screen at the top

when you reach the service screen, in that screen there is an option called print spooler, check the status of the service, it should say Started and Automatic, if if is not started, then right click the print spooler service and select properties

the window that opens on the computer select Automatic from the drop down list

and then click on start and then close the services screen

then go to control panel by clicking on start menu and then go to printer and faxes and check if the printer (942 AIO printer) is listed in there or not

if you see the name AIO printer 942 in the list then try to print something from the computer and see if it works

if the printer do not respond to the print command then go the following link:

support.microsoft.com/fixit

and from the list which says What are you trying to do?

choose the option Print, Fax, scan, Share or save

then select Diagnose and fix printer and printing problems automatically

download the software to desktop and then run it and restart the system and it should resolve the issue

the error msg that you are getting when you try to print something do not imply that it is a problem with the printer it can be an issue with the softwares on the system

in order to check if printer works or not try and make a standalone copy and then check the status if the printer is making standalone copy there is nothing wrong with device

even after following the above step if the issue with the printer is not resolved, then uninstall the Windows Operating system and reinstall it and then reinstall the printer

Alok Kar

Dell | Social Media Outreach | Global Social Media & Community

0 Kudos