Re: All in One Dell
Sorry you had these problems!
Usually takes a couple of days for their system to recognize a new Service Tag.
If you purchased through a retail store, rather than directly from Dell, there should be instructions in or on the box about how to register the Service Tag in your name. You'd need to do that before the Service Tag will be 'validated'.
Once the Service Tag is recognized, you should be able to download all the pre-installed software.
Forum Member since 2004
I am not a Dell employee