MargaretD22
1 Copper

Optiplex 9010 AIO Screen goes black and freezes on logout.

We've been having this issue with our new 9010s and I was hoping to find some answers. The problem is random (doesn't happen every time), but most often happens on logout and also (less often) when USB stick is plugged in. Here is what's been done so far:

  1. Image is (in house) Win7 64. Bios updated to A10 - no change
  2. removed the rapid storage drivers and replaced with Microsoft ones - no change
  3. there are no significant errors in event viewer at the time of crash
  4. updated USB3 driver chipset - no change
  5. Run system diagnostics - no errors
Any ideas anyone? 
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