Stanleyj42
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RE: Optiplex 9010 AIO Screen goes black and freezes on logout.

After we started getting the calls about the machines using our custom image I took one straight out of the box in an effort to rule out the image and got it to crash after 5 log offs.

I booted the machine up, created a local account and then proceeded to log on and off. 

We can take any I3 9010 we have and get it to black screen.  It doesn't matter if its our image, OEM, or just a fresh copy of win7 pro.   

Were receiving calls daily from our users.  The only answer we have for them at the moment is they either need to lock, reboot or shutdown the machine everyday when they are done using it.  This seems to have slowed some of the calls. 

 

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