lostcowboyrob
1 Copper

DELL CUSTOMER SERVICE

My comment is about alot of things but mainly how your customer service NO LONGER EXISTS. Yesterday I woke to my laptop keyboard no longer working after an overnight update. I knew the hardware was not the problem but since my dell is no longer under warranty I could get NO HELP from dell unless I paid for it. Not even suggestions on how to fix, just pay us 59.99 and we will diagnose. I understand you want to make money but you have become greedy. I'll expalin After 4 calls to dell yesterday the last person was a superviser who suggested he help me buy a USB keyboard for my laptop as a fix, AGAIN GREED. I finally called a friend of mine and we fixed my computer. The updates had messed up the BIOS. Your diagnostics would not have found that but a good tech could have suggested I look at that without having to pay for it. On top of that your website does not allow an email to customer service, because you don't want to hear the truth from your customers. I have bought my last DELL. ROB

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