Re: Brand New XPS 15. Backlight is not working

Hi Steve,

I suggest you to uninstall the quickset drivers, restarting the computer and reinstalling the Quickset drivers.

Access the Windows Tools Menu by use the key combination WIN KEY + X, from the list of options select “Programs and features”, in “Programs and features” window right click “Quickset” or “Quickset64” and select Uninstall, follow the onscreen instructions to complete the uninstallation and restart the system.

Install the Quickset drivers.

Restart the system and Press Fn + F6 to enable backlight on the keyboard.

Kindly post the results.

 

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

0 Kudos