Moderator
Moderator

Re: Dell Inspiron 15 3521 blue screen of death

Hi Peter Stevens,

As suggested by Paul please let us know the BSOD error so that we can assist you further.

Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.

  1. Turn on or restart the computer.
  2. Immediately at the Dell logo screen, starting tapping the <F12> key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).
  3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press <Enter> to begin the hardware Diagnostics.
  4. Write down any error codes listed. Reply to us with the error codes.
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