Hi Katie300491,

Thank you for your reply.

If the external monitor display is totally fine, it indicates that the computer graphics hardware is functioning properly and points toward the built-in LCD display as the problem.

If the system is under warranty, please contact me through private message by clicking on my Dell User-name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information (as mentioned below) so that I may access your system records.

  • System Service Tag No.:
  • Registered System Owner's Name:
  • Shipping address:
  • Telephone number/s:
  • Email address:

However, if the system is out of warranty, then you may contact our Expired Warranty Support Department at the link below:

Please feel free to contact us in case of further queries.

Thanks and regards,
Babita S

For easy access to drivers, manuals and product updates, please visit our Support Site .

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