thorbsd
1 Nickel

[22 weeks ago] Cypress confirmed Dell has an updated touchpad driver for the 15z...

So, you know we've all be stuck with this terrible driver for the XPS 15z touchpad, and Dell has been completely silent.

I just confirmed with Cypress that Dell has an updated driver for the 15z touchpad that works with Windows 8 and is supposed to fix all the current issues. This conversation happened about 2 weeks ago, and Dell had the driver before I contacted Cypress.

Hey Dell, RELEASE IT ALREADY!

*Update*
It's now at least 22 weeks since Dell was in possession of the updated driver

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Re: Cypress confirmed Dell has an updated touchpad driver for the 15z...

Hi thorbsd,

We have not yet released a Windows 8 compatible driver for the XPS 15z and I am sorry for the inconvenience caused.You may check the drivers download page for any updates after few days.In the meanwhile, you can trying installing the Windows 7 drivers using the workaround provided in the link below:
http://dell.to/18ORA4Q

Please let me know if you need further assistance.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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thorbsd
1 Nickel

Re: Cypress confirmed Dell has an updated touchpad driver for the 15z...

I know you haven't released a driver yet, that's why I contacted Cypress and posted here on the forums.

The "work around" doesn't change the fact that the drivers are terrible.

Tell your supervisors, and the team in charge of the drivers to get their act together, actually do something, and get the updated drivers on the download page so everyone that purchased this expensive laptop can use the touchpad without trouble. The fact that we've had to put up with such terrible support for this length of time is ridiculous!

Re: Cypress confirmed Dell has an updated touchpad driver for the 15z...

Hi thorbsd,

Thank you for your reply and for the feedback. I would forward your feedback to the appropriate team. You can check the drivers download website periodically for any updates.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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SelArom
1 Nickel

Re: Cypress confirmed Dell has an updated touchpad driver for the 15z...

guys this is unacceptable, why are you not releasing drivers for this touchpad on windows 8? you do realize your laptop is basically UNUSABLE without the farking touch pad right?!

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thorbsd
1 Nickel

Re: Cypress confirmed Dell has an updated touchpad driver for the 15z...

So, it's been 5 weeks since it was confirmed that you guys had updated drivers for this touch pad, and I'm sure you had them before I got in touch with Cypress.

So where are they?

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Robin3
3 Cadmium

Re: Cypress confirmed Dell has an updated touchpad driver for the 15z...

It's possible Dell hasn't finished testing the new driver or maybe they've found a problem. In such a case they will have to get Cypress to rewrite them. You could be waiting a while longer yet.

Robin

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thorbsd
1 Nickel

Re: Cypress confirmed Dell has an updated touchpad driver for the 15z...

We're at 6 weeks now, still nothing.

It took you guys two months to replace my hard drive, so based on experience, I guess you guys will have the drivers in another 2 weeks right?

Remind me again, why I should consider Dell for my next purchase?

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thorbsd
1 Nickel

RE: Cypress confirmed Dell has an updated touchpad driver for the 15z...

So it's been 9 weeks now.

Did you guys fire the people the who post drivers? They're certainly not doing their jobs.

Thanks Dell, top quality as usual!

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thorbsd
1 Nickel

RE: [10 weeks now] Cypress confirmed Dell has an updated touchpad driver for the 15z...

10 weeks and counting...

A million monkeys on a million typewriters would be getting very close to creating a new driver from scratch by now.

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