Hi ak_singh,

I suggest you to Enable the Touchpad by using the key combination Fn+F3 and check if it is working.

Connect an external mouse and check if the cursor moving. If the cursor is not moving then, please check the functionality of the touchpad in Safe mode with networking:

  1. Restart the computer.
  2. Keep tapping F8 on the Dell Logo Screen.
  3. Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
  4. Press Enter.

This will help us to isolate the problem between hardware and software.

Please post the results.

Thanks & Regards,
Nikhil D

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