Glenn Higgins
1 Copper

Intel HD graphics 4000 driver causing system to freeze

I bought a manufacturer refurbished Inspiron 5720, i7 3612QM, 8GB RAM.  The BIOS is currently A12.  When I received it, it had a bad hard drive.  Dell sent me a new hard drive under warranty, but it was blank and I had to use a recover CD to reinstall Windows 7 Home Premium 64-bit.  I have installed every recommended and updated driver for all of my hardware components.  But, everytime I install the HD 4000 drivers, the system starts to freeze up.

The system runs fine with the Standard VGA driver, but I can't run anything that requires better graphics.  I have tried installing every version and they all cause the system to freeze.  Sometimes it freezes during the boot up and sometimes it will run for up to 2 minutes before freezing.  And by freezing, I mean that it just stops working.  Sometime if I let it just sit and wait, it will shut off automatically.  Other times, it just stays frozen for hours and I have to hold down the Power button to turn it off.  When it restarts, it boots to the Safe Mode option screen.  I then have to boot to safe mode and restore the system to a previous recovery state.

Any help in how to fix this would be greatly appreciated.

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