Re: Intel HD graphics 4000 driver causing system to freeze

Hi Glenn Higgins,

Please check if the drivers are installed in the order given in the below link:

Also check if there are any yellow exclamation marks for any of the devices in the Device manager.

To get the drivers for your computer click on the link below, enter the system service tag and select the Operating system from the drop down list.

In case all the drivers are installed and there are no yellow exclamation marks in the device manager, run diagnostics on the hardware components.  Click t on the following link for instruction:

Reply to this post if there are any error message.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
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