RE: Intel HD graphics 4000 driver causing system to freeze

Hi jessb_55,

I understand it can be frustrating. You may try a clean re-installation of the video drivers and let me know the outcome.

  • Open Device Manager (open run window, type devmgmt.msc).
  • Expand Display Adapters, right click and uninstall Intel graphics driver
  • From the drop down menu, select “Uninstall”.
  • Ensure to check the box “Delete driver software for this device”.
  • Restart the computer. 
  • Then check for the Video drivers in Control Panel -> Add or Remove programs, uninstall the driver, if any.
  • Restart the computer
  • Now re-install the latest drivers from the following link http://dell.to/18ZfoTS
  • Restart the computer and check the functionality.

Thanks & Regards,
Appu S
#iworkfordell
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