RE: Latitude E6420 Integrated Webcam Problem

Hi NedimZ,

Thank you for your response, we appreciate that you’ve tried a couple of troubleshooting steps.

1. Please let us know if you are running facial recognition program for logging in to Windows.
2. If yes, then please right-click on the app (FastAccess Face Recognition) and temporarily disable it -
    the Dell Webcam Central will work fine.
3. Afterwards just re-enable the face recognition app.

4. In order to use your Dell webcam on Skype please click on the below link which has a firmware to update
    which may fix the issue.

Please follow the steps mentioned and let us know any issues.

Thanks and Regards,
Munawar P
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US / India.
For Dell support videos click here.

0 Kudos