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RE: I need help in restoring my Dell to factory settings

I tried it a second time, and I was able to remove the password from the computer. Thanks so much for sending me that link. c:

I was wondering if you could also help me restore the computer to its factory settings. I tried using the <F8> option I talked about before, but the option "Dell Factory Restore Image" (I think that's what it's called) doesn't show up. I also tried using the command prompt to restore it manually, but that didn't work either.

Are there any other options I can use to restore my computer?

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