RE: repairs not carried out by dell
You are good as you get some one to support you technically by coming to see your Dell. for me, I have my i7 purchased 1.5 year ago and used 12 months only but unfortunately no one is physically helping me in reparing my Dell. as a matter of fact, the Dell technical support staff telling me that they can not do anything to my laptop.
I am thinking of changing the brand after 11 years of using Dell due to the lake in technical support.