w3233Josh
Copper

xps 13 9350 external monitor turn black then back on again

Got a new XPS 13 9350 and connect it to an external monitor (usb type C to HDMI). The connection works well but when I close the lip, the external monitor begin to occasionally turn black then back on again. Any solutions?

0 Kudos
Jash9999
Copper

RE: xps 13 9350 external monitor turn black then back on again

Hi Josh,


Did you find a solution to the described problem? It shows up with my XS 13 9350 as well. Both when I attach a monitor via the usb3.1 Port through a hdmi adaptor and when I attach it via usb3.0 through the Dell DA100 adaptor.

0 Kudos
skypara
Bronze

RE: xps 13 9350 external monitor turn black then back on again

The issue was contained with the July updates from Dell on my XPS9350 with 4K Sansung connected though TB to DVI adapter from Startech. I still had the occasional black out but it was something like once or twice a day.

Today, a major update from Windows 10 as well as some updates from Dell were installed and the external screen now blacks out much more often, escalating the issue back to annoying.

Dell, what did you break??

0 Kudos