RE: Black screen background and no access to start menu

How often does this happen? When it does happen what do you have to do to correct the problem, does turning the notebook off and then back on again help,  How long has this been going on, and do you remember if any changes was made to the notebook before the problems started?

As a test connect an external monitor to the notebook and see if the external monitor turns black as well? 

Please let me know if you are still having the problem and the circumstances that led up to it and I may be able to help further. When you reply please include the model of notebook. 

TB

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