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RE: We have a Dell Precision 3510 Laptop and no matter what was done we could not install an O/S from DVD or USB.

There's no way this was done remotely -- it requires too much manual intervention.  I suggest you start by following the process above (or use the image linked below, but it's not going to be 7 Enterprise, but Pro).

www.dell.com/.../SLN301133

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