Moderator
Moderator

RE: Laptop dead and not charging

Hi JULIAC123,

What is the exact system model? If it is a Dell machine, then reply to the following:

Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible? Could you check this adapter on another system if possible?Does the adapter led stay on and stable or does it go off when connected to the system? Do you see leds come on when you press the power button?

Based on your response, we shall advise further course of action.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
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