RE: XPS 15 9550 touchpad issue that Dell apparently can't fix
I have the same problem. I will attach picture. I have had my XPS 15 since 2014. Dell has had to replace the motherboard twice. First time, one week before one year warranty ran out. I quickly renewed warranty, then again six months later. Different issue each time. Now I have creeping up touchpad. I sent tech pictures and got a supervisor after that. Supervisor tells me if the tech finds any evidence that I have dropped the computer or damaged it, I will have to pay for repair. Not! When I asked if they had any history of this problem with the touchpad, the supervisor told me, "Not with this model." So I asked if they had reported problem with other models. His response was "not really." Seriously?? One Google search and I found this forum discussing the rising touchpad issue. They must have a database of issues per model, so they are not being truthful. They have the nerve to ask me if I damaged it, when it's a known (but not admitted to) problem. Grrrrr! Been an IT tech, and now IT Manager, for 25 years. Annoyed. Learned to always get next day onsite repair so I never mail in my computers. They repair right in front of me.