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Dell Inspirion 3148 keyboard (left side keys like 1, Q, A, Z, Caps Lock) keys are not functioning)

My Dell Inspirion 3148 (Intel i3) laptop's certain keys are not functioning, I have updated all the drivers now what can be done?

performed all steps as asked by agent here....http://en.community.dell.com/support-forums/laptop/f/3518/t/19660403

but still the issue

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