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Volume, Brightness, play buttons not working on XPS 13


The controls (volume, brightness, keyboard brightness, etc) on the F1-F12 buttons are not working.  This is probably a setting issue but my XPS 13 is new and I haven't done much with it except let my kids play with it.  If I want to adjust volume, I have to manually open up the program to adjust it.  It is just getting annoying.  Please help.

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