Sandeep.dixits
1 Copper

Left hinge problem on inspiron 15 5547 a design vulnerability

I am too facing the same issue of the hinge on my inspiron 5547 when i checked with the dell team they say  its not covered under my warranty.

When i further analysed the issue the problem is as follows

1. The hinges are strong made of steel  but the base which fixes them to the front panel are plastics.

2.The nuts are moulded into plastic and fixed with screws which makes them break after our normal day to day usage.

3.I assume this has been overseen in the design review .

Can any one please advise how you got this fixed ?

0 Kudos

RE: Left hinge problem on inspiron 15 5547 a design vulnerability

Hi,

Thank you for writing to us!

There are no product issues with this system. Kindly share pictures of the hinge,however damages are not covered under warranty .

If the system as to be fixed through Dell there will be a service charge for the same.

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

0 Kudos
grisevg
1 Nickel

RE: Left hinge problem on inspiron 15 5547 a design vulnerability

Does anyone know how to repair them yourself?

0 Kudos

RE: Left hinge problem on inspiron 15 5547 a design vulnerability

Hi Grisevg,

Thank you for writing to us!

We would suggest that you dont try and repair the system by your self .

If the system has accidental damage then you can get it fixed under warranty .

kindly provide us with the service tag and email address via private message .

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

0 Kudos
Sandeep.dixits
1 Copper

RE: Left hinge problem on inspiron 15 5547 a design vulnerability

Let me know your email id such that i can send you the asset Tag number.

0 Kudos