Moderator
Moderator

RE: Fingerprint reader stopped working immediately after Windows 10 Anniversary update (version 1607)

Hi ADAMUP / Twonko,

As of recent, we have received few cases with driver related issues after Win 10 Anniversary updates. Whilst we are working on this, we do not have a said ETA update release. 

At this point, we suggest you to downgrade the Win 10 Anniversary Update build. See these links on how to:

http://bit.ly/2bvp8h2 | http://bit.ly/2buaW5w | http://bit.ly/2aCOi8C 

There are few Microsoft related threads that suggest by Mid September there should be an update and that might possibly fix these issues. The above links also suggest on how to temporarily disable the Win10 Anniversary Upgrade.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
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