Moderator
Moderator

RE: Dell 7447 won't turn off completely

Hi EMON2196,

When you enable fast startup, does the system shut down fine? Does it restart / hibernates fine? Does it resume from auto / manual sleep fine? Does this happen with or without the adapter connected?

Restart and check in safe mode - http://bit.ly/1lJHAvx 

Uninstall the video drivers from device manager and try shutdown. If it works, the video driver might be causing the issue. Reinstall the driver from the vendor site - Intel.com / Nvidia.com

Enable the built in admin account and check - http://bit.ly/IL7qlV

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
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