kellyjmartens
1 Nickel

RE: Dell Foundation Services and Dell Support Software Crashing Laptop

Understood. Thank you so much for looking.

Some interesting entries in Dell Log Collection.... the fact it is not valid for this OS makes me wonder since it came with it

2017-03-30 19:47:33,680 [8924] INFO  Attempting to read apps catalog: dellupdater.dell.com/.../Apps.xml    [GetAppsFromCatalog]

2017-03-30 19:47:33,742 [8924] INFO  Found Apps Catalog Info for ID DellUpdateAppList: Version: 1.0 Last Modified Date: 20150828_XC_MYFILE    [GetAppsFromCatalog]

2017-03-30 19:47:33,752 [8924] INFO  App: My Dell Learning Center not valid for this OS Version: WT64    [GetAppsToUpdate]

2017-03-30 19:47:33,753 [8924] INFO  App: Dell Foundation Services not valid for this OS Version: WT64    [GetAppsToUpdate]

2017-03-30 19:47:33,754 [8924] INFO  App: Dell Help & Support not valid for this OS Version: WT64    [GetAppsToUpdate]

2017-03-30 19:47:33,846 [8924] INFO  Application update for 'Dell Update - SupportAssist Update Plugin' not necessary (installed: 2.0.2.1835; available: 2.0.2.1835)    [AppNeedsToBeInstalled]

2017-03-30 19:47:33,861 [8924] INFO  Application update for 'Dell Foundation Services' not necessary (installed: 3.4.16100.0; available: 3.4.16100.0)    [AppNeedsToBeInstalled]

2017-03-30 19:47:33,877 [8924] INFO  Application update for 'Dell Help & Support' not necessary (installed: 2.4.18.0; available: 2.4.18.0)    [AppNeedsToBeInstalled]

2017-03-30 19:47:33,908 [8924] INFO  Application update for 'Dell Customer Connect' not necessary (installed: 1.4.15.0; available: 1.4.15.0)    [AppNeedsToBeInstalled]

2017-03-30 19:47:33,908 [8924] INFO  Found 0 applications.    [GetApplicableUpdates]

2017-03-30 19:47:34,190 [8924] INFO    PlugIn: Attempting to download manifest file dellupdater.dell.com/.../excluded_platforms.txt to local folder C:\ProgramData\Dell\Update\Downloads\SARemediation\DownloadFiles\excluded_platforms.txt    [GetManifestFiles]

2017-03-30 19:47:34,486 [8924] WARN    PlugIn: Unable to download manifest file dellupdater.dell.com/.../excluded_platforms.txt to local folder C:\ProgramData\Dell\Update\Downloads\SARemediation\DownloadFiles\excluded_platforms.txt    [GetManifestFiles]

2017-03-30 19:47:34,486 [8924] WARN    PlugIn: Failed to download manifest file with exception: The remote server returned an error: (404) Not Found.    [GetManifestFiles]

2017-03-30 19:47:34,502 [8924] INFO    PlugIn: Attempting to download manifest file dellupdater.dell.com/.../manifest_06AD.xml to local folder C:\ProgramData\Dell\Update\Downloads\SARemediation\DownloadFiles\BackendManifests\manifest_sos.xml    [GetManifestFiles]

2017-03-30 19:47:34,908 [8924] WARN    PlugIn: Unable to download manifest file dellupdater.dell.com/.../manifest_06AD.xml to local folder C:\ProgramData\Dell\Update\Downloads\SARemediation\DownloadFiles\BackendManifests\manifest_sos.xml    [GetManifestFiles]

2017-03-30 19:47:34,908 [8924] WARN    PlugIn: Failed to download manifest file with exception: The remote server returned an error: (404) Not Found.    [GetManifestFiles]

2017-03-30 19:47:34,924 [8924] INFO    PlugIn: Attempting to download manifest file dellupdater.dell.com/.../windows_manifest-x64.xml to local folder C:\ProgramData\Dell\Update\Downloads\SARemediation\DownloadFiles\BackendManifests\manifest_windows.xml    [GetManifestFiles]

2017-03-30 19:47:34,987 [8924] WARN    PlugIn: Unable to download manifest file dellupdater.dell.com/.../windows_manifest-x64.xml to local folder C:\ProgramData\Dell\Update\Downloads\SARemediation\DownloadFiles\BackendManifests\manifest_windows.xml    [GetManifestFiles]

2017-03-30 19:47:34,987 [8924] WARN    PlugIn: Failed to download manifest file with exception: The remote server returned an error: (404) Not Found.    [GetManifestFiles]

2017-03-30 19:47:35,112 [9412] WARN    PlugIn: Null return from invoke DoUpdateCheck method from DLL C:\Program Files\Dell\SARemediation\plugin\SADUPlugin.dll    [DoUpdateCheckThread]

2017-03-30 19:47:35,127 [8924] ERROR Error searching for plugin updates.    [GetApplicableUpdates]

System.NullReferenceException: Object reference not set to an instance of an object.

  at DellUpdate.WindowsService.ProductDrivers.GetApplicableUpdates()

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