kevintobrien
1 Copper

RE: Dell XPS 13 laptop battery swollen and touchpad lifted.

My XPS 13 (9343) battery swelled about 2 years after purchase. It warped the keyboard, and stopped the touchpad from working.

Dell told me they are replacing the battery for free for a different model of XPS 13 that swelled because that battery is defective, but they said the battery for the 9343 model is not defective even though it had the exact same problem, so they are not replacing batteries for the 9343 model.

I had to pay $250 to have a new battery installed. I suspect I'm going to have to do this every 2 years. I'm not happy.

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